Our Privacy Policy

OnLadder Loans Ltd. (“OnLadder”) is a subsidiary of OnLadder Ltd. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

1.    What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Website interactions
  • Anti-bot assessments

2.    How do we collect your data?

You directly provide OnLadder with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

3.    How will we use your data?

Our Company collects your data so that we can:

  • Email you with information about products and services we think you might like.
  • Improve and optimise our online experience.

4.    How do we store your data?

If you sign up to receive email information from OnLadder, OnLadder securely stores your name and email address with sender.net, with mailing address Žalgirio g. 114, Vilnius, Lithuania.

If you sign up to receive email information from OnLadder, OnLadder will keep your email information for 24 months. Once this time period has expired, we will delete your data by removing it from our list of subscribers.

5.    Marketing

OnLadder would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop OnLadder from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please write to us at [email protected]

6.    What are your data protection rights?

OnLadder would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  1. The right to access – You have the right to request OnLadder for copies of your personal data. We may charge you a small fee for this service.
  2. The right to rectification – You have the right to request that OnLadder correct any information you believe is inaccurate. You also have the right to request OnLadder to complete the information you believe is incomplete.
  3. The right to erasure – You have the right to request that OnLadder erase your personal data, under certain conditions.
  4. The right to restrict processing – You have the right to request that OnLadder restrict the processing of your personal data, under certain conditions.
  5. The right to object to processing – You have the right to object to OnLadder’s processing of your personal data, under certain conditions.
  6. The right to data portability – You have the right to request that OnLadder transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Or write to us at: Kemp House, 160 City Road, London EC1V 2NX

7.    Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

8.    How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website

9.    What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functional cookies – OnLadder uses these cookies so that we recognize you on our website and remember your previously selected preferences. These cookies help us understand the performance of our website and how people use the OnLadder website. Third-party cookies from Google Analytics are used.

10. How to manage cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

11. Privacy policies of other websites

The OnLadder website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12. Changes to our privacy policy

OnLadder keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 February 2022.

13. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Or write to us at: Kemp House, 160 City Road, London EC1V 2NX.

14. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113

Email: [email protected]

Website: https://ico.org.uk/make-a-complaint/

Your home may be repossessed if you do not keep up repayments on your mortgage.

Copyright © 2021 OnLadder Ltd. All rights reserved.

OnLadder is the trading name of OnLadder Loans Ltd, a company registered in England and Wales under registration number 13642073. Our registered office is Kemp House, 160 City Road, London EC1V 2NX. OnLadder Loans Ltd. is a subsidiary of OnLadder Ltd., registered in England and Wales under registration number 12677436. OnLadder Ltd's registered office address is 71-75 Shelton Street, London, England, WC2H 9JQ.

OnLadder is currently seeking authorisation from the Financial Conduct Authority.

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